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Shipping, Returns, Workshop T&Cs and Cancellations

Shipping

We can ship our Guild goodness to you anywhere. Your shipping rates will be calculated at the checkout. Your shipping price will depend on the size and weight of your order as well as your location.

As we deal with ceramics and lots of one-off pieces, we take a lot of care packing your items. This is why sometimes our postage costs are a little higher than if we were shipping non-fragile items.

We use a signature on delivery or courier. Workplace addresses are best if possible.

Sent on Wednesdays and Fridays unless express post option is selected.

Do we ship overseas?

Yes, we can arrange to ship your purchase to you anywhere in the world.  Just send us an email with the details for the item that you wish to purchase, and we will let you know the shipping cost

Damaged Goods

If your item arrives to you damaged or faulty please contact us within 48 hours with photographs of the damage (we need these to claim delivery insurance). If we can replace it with something you are happy with, we will. Otherwise we will refund your purchase.

Returns & Exchanges

At the Guild of Objects we deal with one-off pieces on consignment and we pay the artist once their items have been purchased. This makes returns, exchanges and refunds very difficult to manage, so our returns policy is kept simple.

In-Store Purchases

If you are buying in-store please choose your purchases carefully because we are unable to offer returns or exchanges if you change your mind.

Online Purchases

If you are buying online we can offer an exchange for jewellery only. If your items do not fit (and we can’t find a size that does) then we will issue you a gift-card for the price of your purchase, not including the postage costs. You will need to visit us in-store or send the items back to us at your own cost. We recommend using the 'signature on delivery' option via Australia Post so that it doesn't go missing in the post. Pop a note inside with your details, including your email address. Once we have received your returned items we will issue your gift-card.

Workshops

Terms and Conditions - You may be photographed at this event. Please advise us in writing prior to the workshop via email to objects@guildofobjects.com if you do not wish to be photographed prior to the Workshop taking place. 

Cancellations - Guild of Objects reserves the right to cancel any scheduled workshop. The reasons this may occur are (a) if a workshop does not reach the minimum number of students or (b) an Artist or Workshop Facilitator falls ill. In the unfortunate circumstance of a workshop being cancelled, students will be notified at least 2 days before the commencement of the workshop and a credit note will be issued to be used at a later date. Unfortunately, we are unable to offer refunds if the class is cancelled. 

If you are unable to attend your workshop, please let us know within 4 days of your workshop and we will give you a credit note to be used at a later date, or transfers are available upon request. No credit notes will be issued for cancellations when less than 4 working days' notice is given.

Gifts

Does it just not fit? Gifts of jewellery can be returned for credit within 7 days or purchase with receipt.

All returns must be accompanied with the receipt and made in person or post marked within 7 days of purchase.

Our delivery address is:

Guild of Objects
35 Smith Street
Fitzroy 3065
Victoria
Australia

Any questions? Send us an email at objects@guildofobjects.com