Shipping & Returns

Shipping
We can ship our Guild goodness to you anywhere. Your shipping rates will be calculated at the checkout. Your shipping price will depend on the size and weight of your order, as well as your location.
As we deal with ceramics and lots of one-off pieces, we take a lot of care packing your items. This is why sometimes our postage costs are a little higher than if we were shipping non-fragile items.
We use signature on delivery or courier. Workplace addresses are best if possible.
Sent on Wednesday’s and Friday’s unless express post option is selected.

Damaged Goods
If your item arrives to you damaged or faulty please contact us within 48 hours with photographs of the damage (we need these to claim delivery insurance). If we can replace it with something you are happy with, we will. Otherwise we will refund your purchase.

Returns & Exchanges

At Guild we deal with one-off pieces on consignment and we pay the artist once their items have been purchased. This makes returns, exchanges and refunds very difficult to manage, so our returns policy is kept simple.

In-Store Purchases
If you are buying in-store please choose your purchases carefully because we are unable to offer returns or exchanges if you change your mind. 

Online Purchases
If you are buying online we can offer an exchange for clothing and jewellery only. If your items do not fit (and we can’t find a size that does) then we will issue you a gift-card for the price of your purchase, not including the postage costs. You will need to visit us in-store or send the items back to us at your own cost. We recommend using the 'signature on delivery' option via Australia Post so that it doesn't go missing in the post. And also remember to pop a note inside with your details. Once we have received your returned items we will issue your gift-card.

Gifts
Does it just not fit? Gifts of clothing and jewellery can be returned for credit within 7 days or purchase with receipt.

*All returns must be accompanied with the receipt and made in person or post marked within 7 days of purchase.

Our delivery address is: Guild of Objects, 690 Queensberry Street, North Melbourne, Vic, 3051, Australia

Have some questions? Send us an email: guildofobjects@gmail.com